The board of Fratelli Mariani S.p.A. considers Quality as the key element to stimulate the improvement toward a real quality of process and product, increasing the competitive ability and the business efficiency.
Fratelli Mariani has received the certification according to the norm ISO 9002:94 in 1995 from the BVQI Italia accredited SINCERT. Following Q.S. has been update in line with the evolution of ISO norms (ISO 9001:2000 e ISO 9001:2008).
With the new norm the monitoring of the satisfaction of the client has been introduced, through special tools the comparisons are appraised, the analysis of the data allows to gather expectations and demands of the clients to satisfy them to the best.
The business politics sets particular attention to the “Customer Satisfaction” and to the continuous improvement. Essential elements are considered to stimulate the efficiency and therefore the competitiveness, together to the management of the process and the measurement and monitoring of the performances that increase the effectiveness of it.
Download the certificate: (cert_big.zip - 324 Kb). |
